Privacy Policy

Alta Vista Holiday Lighting LLC respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and the choices you have.

Personal information: name, email address, phone number, physical address, and payment information when you make a purchase or request a quote. We also maintain opt-in records and timestamps for all communication channels (SMS, email, etc.).

Automatically collected information: IP address, browser type, device information, pages visited, and website usage patterns collected through cookies and similar technologies.

Customer communication: records of inquiries and service requests, appointment details and preferences, and service history and feedback.

We use collected data to:

• Provide and improve our services
• Respond to inquiries and process transactions and payments
• Send marketing communications with your consent
• Send SMS messages with your explicit opt-in
• Improve website functionality and user experience
• Comply with legal obligations and prevent fraud
• Maintain records of your communication preferences and consent

If you opt in to receive SMS messages from us, we will use your phone number to send marketing messages, appointment reminders, and service updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP. Your consent to receive SMS is not a condition of purchase. See our SMS Terms & Conditions for more details.

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws, and maintain timestamped records of all opt-in actions. You will only receive messages if you have explicitly opted in, and all opt-out requests are processed within 24 hours.

SMS Data Protection: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Standard message and data rates may apply. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. Carriers are not liable for delayed or undelivered messages.

We do not sell your personal information to third parties. We do not sell, rent, or trade personal information. We may share information with:

• Service providers: third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling) and SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive. All service providers are contractually obligated to maintain confidentiality and security.
• Legal compliance: if required by law, legal process, or to protect our rights, or in response to valid law enforcement requests or court orders.
• Business transfers: in the case of mergers, acquisitions, or sale of assets. In such cases, your data remains protected under the terms of this policy.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

We use cookies and similar technologies to analyze site traffic and user behavior, remember your preferences, improve website functionality, and measure the effectiveness of our services. You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

We implement and maintain reasonable security measures to protect your personal information, including encryption of sensitive data in transit and at rest, secure access controls, regular security assessments, employee training on data protection, breach notification protocols, and secure backup systems. Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, comply with legal obligations, maintain consent records, resolve disputes, and enforce our agreements. When information is no longer required, it is securely deleted or anonymized.

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking "unsubscribe" in our emails
• Opt out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us at help@altavistaholidaylightingllc.com or (203) 564-3522.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Alta Vista Holiday Lighting LLC.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer experience, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

If you have questions about this Privacy Policy or how your information is handled, contact us at help@altavistaholidaylightingllc.com, (203) 564-3522, or 150 Southfield Ave, Apt 2401, Stamford, CT 06902.

By using our website and services, you consent to this Privacy Policy.